Address (PIN) verification
To protect your account security, Google requires you to verify your address before Google can send you payment. To do so, Google post a Personal Identification Number (PIN) to your payment address. You’ll then need to enter this PIN in your account. You’ll have four months from the date on which your first PIN was generated to enter it in your account. After four months, your account will stop displaying ads.
If you haven’t received your PIN
Google understands that your PIN might fail to reach you. That’s why if you don’t receive your PIN, you can request a replacement PIN.
If you have entered your PIN incorrectly three times
Please enter your PIN carefully. If you have entered your PIN incorrectly three times, ad serving will be disabled to your site. In this case, you’ll need to contact Google to re-enable ad serving.
The PIN troubleshooter is designed to walk you through the steps to resolve any problems that you might encounter when confirming your account with a PIN. At each step, Google will provide instructions or further questions to help narrow down the problem that you’re facing. Following these instructions will ensure the best results.
Why haven’t I received my PIN?
There are several reasons why you might not have received your Personal Identification Number (PIN) yet:
Your account is not on PIN hold.
You’ll only be required to verify your PIN after your account balance has reached the verification threshold. If you can’t see a hold displayed on your AdSense homepage, then it means that your account is not on PIN hold yet.
Your PIN hasn’t been sent yet.
You might have to wait for up to a week after your account balance has reached the verification threshold before your PIN is generated and posted to you.
You haven’t waited for four weeks after your last PIN was generated.
PINs often take up to four weeks to reach you by post, though it may take longer depending on your location.
If you haven’t received your PIN after four weeks, you’ll need to request a replacement. To find out when you can request a replacement PIN, check the “Account information” page in your AdSense account.
Your payment address is not valid.
Take a moment to review your payment address, and update your address if necessary.
How to request a replacement PIN
If you haven’t received your PIN, or it’s been lost, you can request a replacement PIN. To make sure that it has enough time to reach you, you’ll need to wait four weeks after your last PIN was posted before requesting a replacement.
Before requesting a replacement PIN, make sure that your payment address is correct.
To request a replacement PIN:
- Sign in to your AdSense account.
- On your AdSense homepage, find the PIN verification card and click Verify. (You might need to click View more to reveal the card.)
Alternatively, if you can’t find the PIN verification card, in the left navigation panel, click Account.
- On your ‘Account information’ page, click Resend PIN.
Google will post a new PIN to your payment address. If your original PIN arrives first, feel free to use it; the replacement PIN will be a duplicate of the original.
Can you send a PIN to my new address?
If there’s an error in your address, or if you’ve moved to a new address, follow these instructions to change the payment address on your account:
- Sign in to your AdSense account.
- Click Payments.
- In the “Name and address” section, click Compose.
- Update your payment address in the “Address” fields.
- Click Save
Unfortunately it’s not possible to change the country of your payment address in AdSense. If you’ve moved to a new country or territory, you’ll need to cancel your existing AdSense account and create a new AdSense account.
After your address has been updated, you can request that a duplicate PIN be sent to your updated address.
Can I use my old PIN after requesting a replacement PIN?
Yes. All replacement PINs issued for your account will be exact duplicates of the original. You can enter any of the PINs that you receive, regardless of which one arrives first.
Can I send you a copy of an official identity document or a household bill?
Depending on your location, you may be able to send Google an official document as proof of your address. If you’re eligible, you’ll see a notice on the homepage of your AdSense account with instructions on how to send Google your official document.