If you forgot your Google password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.
Forgot your password
- Reset your password when prompted. Choose a strong password that you haven’t already used with this account.
- Follow the steps to recover your account.
- You’ll be asked some questions to confirm it’s your account. Answer as best you can.
- If you’re having trouble, follow these steps to increase your chances of getting back into your Google Account:
- Go to the Account recovery page.
- As you complete the steps, use as many of the tips below as you can. (You might not see all the questions described here.)
If you already tried to recover your account and got a “Google couldn’t verify this account belongs to you” message, you can try again.
Answer as many questions as possible
Try not to skip questions. If you’re unsure of an answer, take your best guess rather than moving on to another question.
Use a familiar device & location
Use a computer, phone, or tablet where you frequently sign in
- Use the same browser (like Chrome or Safari) that you usually do
- Be in a location where you usually sign in, like at home or at work
Be exact with passwords & answers to security questions
Details matter, so avoid typos and pay attention to uppercase and lowercase letters.
If you’re asked for the last password you remember, enter the most recent one you recall.
- If don’t remember your last password: Use a previous one that you do remember. The more recent it was, the better.
- If you can’t confidently recall any previous passwords: Take your best guess.
Answers to security questions
If you’re asked a security question and you:
- Don’t remember the answer: Take your best guess.
- Know the answer but didn’t recover your account on your first try: Consider a different variation of the answer. For example, try “NY” instead of “New York” or “Phil” instead of “Philip.”
Find out when you created your account
If you don’t remember the month and year you created your Google Account, here are some ways to find out:
- Look for a sign-up email. If you can get your email for the account, search for a welcome message from Google or Gmail. If you can’t, check for a verification email on another account that you used then.
- Ask your contacts. If you use Gmail, ask friends and family when they first got an email from your account.
- Think about related events or purchases. Try to remember if you created your account when you:
- Had an important life event, like graduating.
- Bought a new device. Look for any receipts or contracts that could be helpful.
If you can’t find out the date, take your best guess.
Enter an email connected to your account
If you’re asked to enter an email address you can check now, enter one that you’ve added to your account. Here are some examples:
- A recovery email address helps you get back in and is where Google sends you security notifications.
- An alternate email address is one you can use to sign in.
- A contact email address is where you get information about most Google services you use.
Add helpful details
If you’re asked why you can’t access your account, include helpful details.
Some examples are:
- You’re traveling.
- You get a specific error message.
- You think your account was compromised because of malware or another reason.
- You changed your password last week and can’t remember it.
If your description matches the information Google has, this similarity can help your case.
Forgot the email address you use to sign in
- Follow the steps to find your username. You’ll need to know:
- A phone number or the recovery email address for the account
- The full name on your account
- Follow the instructions to confirm it’s your account.
- You’ll see a list of matching usernames.
Avoid account & password recovery services
For your security, it’s not possible to call Google for help signing in to your account. Google doesn’t work with any service that claims to provide account or password support. Never give out your passwords or verification codes.
Create a new account
If you can’t sign in, Google recommends that you try these tips for account recovery. If you still can’t recover your account, you can create a new Google Account.